Refund policy
📦 Shipping Policy
Last updated: April 2026
At AscendX, we aim to deliver your order quickly and reliably.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times:
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Sweden & EU: 5–10 business days
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International: 7–15 business days
Delivery times are estimates and may vary due to external factors such as customs or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates.
Delayed or Lost Orders
If your order has not arrived within 15 business days, please contact us and we will assist you.
🔄 Return Policy
Last updated: April 2026
You may request a return within 14 days of receiving your order.
Return Conditions
To be eligible:
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Item must be unused and in original condition
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Must include original packaging
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Proof of purchase required
Non-Returnable Items
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Used or worn items
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Damaged items (not caused by shipping)
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Returns requested after 14 days
Return Process
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Email us to request a return
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Wait for approval and instructions
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Ship the item back using a tracked service
Returns sent without approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
💸 Refund Policy
Last updated: April 2026
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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Refunds are issued to your original payment method
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Processing time: 5–10 business days
Important Notes
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Original shipping costs are non-refundable
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Return shipping costs are non-refundable
📞 Contact
For any questions, please contact us:
Email: ascendxstore@gmail.com
Response time: 24–48 hours (business days)